Returns and exchanges
Regnas Jewelry have a very simple returns policy. If you are not happy with what you receive please return it to us in the condition it was received within 30 days of its arrival. providing it is in good condition we will either:
- Replace the item
- Refund the cost of the item and postage
- Offer credit to the value of the goods and the postage back to us.
All goods are fully insured by us so there is never a problem if they do not arrive or arrive in an unsatisfactory condition.
We use PayPal the most universally trusted global online payment system. You are covered by the usual PayPal terms.
All prices include delivery worldwide by registered (to be signed for) track-able post.
Deliveries normally take around 12 to 18 days to most countries but can be as long as 25 days.
We are happy to dispatch by FedEx guaranteed 4 day delivery for an extra charge. Select FedEx shipping during check out.
All goods are fully insured by us but local customs charges are down to you I’m afraid. We do our best to list items in such a way as to minimize any customs duties.
Additional policies and FAQs
All our prices include ring resizing and worldwide shipping.
We are able to take on custom commissions. For our Custom Jewelry Service please go to Regnas Custom Jewelry
If you are interested in a wholesale order please get in touch. However because all our items are hand made we have limited abilities to service large orders. Some items like cufflinks are easier as we already have quite large stocks.